It’s the people Silly!

At the EMC World Conference in Las Vegas from the 21st to the 24th May, 2012, at the Venetian Hotel, we will have over 13,000 attendees. It’s exciting and somewhat scary!

Now many of my colleagues in EMC will tell you about our services, our technology , Big Data, Cloud Architecture and other next generation technologies, as well as a whole suite of new products from EMC. All of these are important to know about and share.

 But for me, this EMC World is all about the people. Now I am not saying my colleagues don’t get this, they so do! But I want to directly point out that all 13,000 plus attendees are the ones that make this conference / show what it is, and obviously the business of EMC.

 I look forward to meeting the real people. I love meeting customers, finding out about them, what they do and what they need. The EMC Support Forum Community has enriched my experience of EMC Customer relations. I come from a background of technical support over the phone in various companies. There is no need for me to go over the evolution of Support from then to now. The Internet & Social are a self evident tale now told.

What blows me away every day is the global scale of the conversation and the myriad of paths crossed, time zones, borders etc. And it ‘s all around helping people solve a problem or figure out how to do something. I really do love my work, even though at times it’s tough, with long hours. But working with the people in the EMC Support Forums, be they a colleague or customer,  has been amazing. Beyond their technical know how, they are all amazing regular individual people.

So while it will be all about the coolest new technology, I really look forward to meeting the people.
Seriously! Here is a link to the video I did for our Ask the Expert participants. As you’ll see we are planning some cool interaction, both in person and online.
EMC Ask the Expert, May update 2012

So wherever you are be sure to check out and engage in EMC World. If online try the vPass

I also urge you to tune / attend our “Join the Support Community Legends!” BUZZ talk. It promises to be a lot of fun and there will be prizes 🙂 (for online attendees as well as those in person)

And keep an eye on our Expert Community page. There will be updates from our attending “Expert hosts” for the Ask the Expert program. And if you keep in touch with them and ask questions about things you want to hear about at the show, you could win a prize. Stay tuned for updates on that.

In any event there will be more posts from me very soon from Las Vegas. It will be busy and fun and I look forward to seeing you there, in person or online 🙂 Las Vegas here we come!

EMC Community Support Forums: recognition of our Community champions

My role in EMC is changing. That’s not what I am blogging about though. It’s about what EMC eServices are doing to recognize, empower and reward our most valuable contributors in the Support Forums. Now it’s not like we have not been doing this already. We have. And we have even got them together to talk about what it’s like to be a champion in the Support Forums. See here: Meet the Support Forums MVPs

But we are expanding the program to include more people and recognize those that are the superheroes in the Forums. Nothing as yet is set in stone. But here are some ideas around what it will entail. Such people would be recognized and empowered. We would highlight them, give them a voice via blogging, vlogs as well as traditional discussions. We would reward these people with early beta release testing rights, educational credits, access to exclusive groups with other MVP’s and developers. We would invite these individuals to EMC events in their local areas. We would ask such individuals to participate in our Ask the Expert program, answering questions from other customers in a special live events and online.

It’s cool this is shaping up. And it’s great that EMC is bringing a sharper focus to the Support Forums, recognizing the people who make it such a great and powerful community. And I am absolutely fired up that I am a part of making it happen. In the coming weeks I will have more about this and what it entails. And it won’t just be about customers. This will include employees of EMC too in all areas. Pat Gelsinger described EMC, shortly after he joined the company, as extremely customer focused. How very true. It’s my intention to advocate the Support Forums as a communication channel to all people working in EMC who communicate with customers. Which is as Pat Gelsinger says, all of us.