Opening up, Why I’m loving my job in the here and now

This week saw me posting an announcement in the EMC Support Forums that I never thought would happen.
In summary the EMC Support Forums will very soon be opening up for public read-only access and search from Google, Bing, Yahoo, etc.

This is really exciting news for me as a community member of the EMC Support Forums and an employee of EMC.

It’s a big step for EMC’s Support organization, and I firmly believe it’s a big jewel in EMC’s Support arsenal.
It’s great for the Community too, because it makes an awesome Support Community publicly visible and is bound to garner a lot more members. We know that registrations in ECN  approximately trebled when the Support Forums migrated there from Powerlink back in 2009.  I firmly believe the number of new registrants will be a lot more than that once we go public.

I’m really excited about this development and no doubt I’ll be posting more about it in the coming weeks.  It’s been a long slog to get to this point, but I see the light at the end of the tunnel. It’s going to be a great and busy next few weeks. Good times! 🙂

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